One of the major concerns with fraud today and in the future is deepfakes. At the RSA Conference, voice tech company Pindrop launched new features that improve voice analysis. These features can predict the age range of a caller and monitor fraudulent efforts to pass voice verification.
A VP from the company explained that these features are not dependent on previous interaction. Even a first-time caller to a call center can have their voice analyzed for acoustic features. The company has also provided custom data fields and tags that can help businesses with fraud investigations.
Key Takeaways:
- At this week’s RSA Conference, Pindrop announced new features related to voice analysis intelligence.
- Their engines detect specific acoustic features of voices to make gender and age predictions.
- According to the company, the ability to authenticate users is not dependent on previous interaction.
“Beyond the additional intelligence extracted from voice interactions, the Pindrop solution also provides customers with custom data fields or tags that can be used to enhance policy creation — providing more impactful call fraud investigations based on more intelligence provided by the contact centers directly.”
More details: here
Leave a Reply