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If you are having issues with your Amazon Alexa understanding you, there are a few issues that you can solve on your own. The colored light on your Alexa will typically let you know what type of an issue you are having. For example, if you see a spinning violet light it means there was an issue during your Wi-Fi set up. When the light is a solid red color it means that your microphone isn’t turned on and therefore Alexa can’t hear you.
Key Takeaways:
- If music cuts out, it could be a Wi-fi problem; try unplugging the device temporarily.
- Disconnections from your network may be caused by the location of the speaker.
- You can ask Alexa what it just heard, or even change its wake word from “Alexa.”
“Even if the devices aren’t natively supported and don’t have skills, you’re not entirely out of luck.”
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