Running Hardware Diagnostic Tests Using UEFI

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Introduction to HP PC Hardware Diagnostics UEFI

HP provides a powerful tool for troubleshooting and diagnosing issues in your notebook computer with the HP PC Hardware Diagnostics UEFI. This video demonstrates how to utilize these diagnostic tests, even if your computer is unable to boot into Windows. By navigating the UEFI interface, users can conduct component-specific tests, such as for memory and hard drives, to identify potential hardware failures and streamline repairs.

Memory Diagnostics: Quick and Extensive Tests

For memory diagnostics, the UEFI offers a Quick Test and an Extensive Test. The Quick Test takes about 10 minutes and is the recommended first step. If no issues are detected, users can proceed to the Extensive Test, which lasts approximately 45 minutes. Both tests provide clear results on screen and save logs for future reference. If a memory problem is identified, users are advised to reseat the memory modules or seek support from HP for further assistance.

Hard Drive Diagnostics: Ensuring Data Integrity

Hard drive diagnostics follow a similar process. A Quick Test provides initial insights within 10 minutes, while the Extensive Test offers a deeper examination, taking at least two hours. Results from these tests are also saved in the Test Logs section. Should the hard drive fail any test, HP Support can assist with interpreting the results and addressing the issue. For additional guidance, users can explore helpful resources on the HP Support YouTube channel.