Computer Service Questionnaire

Please provide a few details about your computer and the problem you are experiencing. This short questionnaire usually takes about 3–5 minutes.

Submitting this questionnaire does not authorize repairs or create a charge. Please do not include passwords or other sensitive account information.

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Full Name *

Mobile Phone Number *

Enter the best number for PCRuns to call or text about this service request.

Email Address

Optional — enter an email address if you would also like PCRuns to contact you by email.

What type of device needs service? *

• Laptop computer
• Desktop computer
• All-in-one computer
• Chromebook
• External hard drive or USB device
• Other

What is the brand and model?

If you do not know the exact model, enter the brand or leave this blank.

risk? describe Email

Approximately how old is the device? *

• Less than 2 years
• 2–4 years
• 5-7 years
• More than 7 years
• Not sure

What kind of help do you need? *

• Computer will not turn on
• Windows will not start
• Computer is slow, freezing, or crashing
• Virus, scam, pop-up, or security concern
• Missing or accidentally deleted files
• Hard-drive or storage problem
• Screen, hinge, keyboard, or physical damage
• Password or login problem
• Internet or networking problem
• New-computer setup or file transfer
• SSD, NVMe, RAM, or other upgrade
• Software installation or configuration
• Not sure
• Other

Please describe what is happening. *

Describe what you see in plain language, including any error message. You do not need to diagnose the problem yourself.

Are important documents, photographs, or other files at risk? *

• Yes
• No
• Not sure

Is there a particular date by which you need the computer?

Optional — PCRuns normally requires at least two days. A requested date is not guaranteed, but it helps with planning.

Contact Permission *

• I give PCRuns permission to contact me by phone, text message, or email about this service request.

This permission applies only to this service request and does not subscribe you to promotional text messages.

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